Please see below for commonly asked questions. If you don't see your question listed, feel free to call us or email us. Our contact info can be found under “General” and via a link at the bottom of this page.
+ What is your contact information?
(859) 442-SITS (7487)
+ Where can I buy BabysitEase merchandise?
We sell a limited selection of BabysitEase logo merchandise like short and long sleeve t-shirts and various bags and packs and can be purchased by following this link.
+ Are the sitters CPR certified?
While most of our sitters have completed CPR / Red Cross Babysitter training, this is an annual certification and only some of our sitters get re-certified annually.
+ Can I get the same sitter each time?
You can request any of your past sitters and it will hold the sit for them for 24 hours. If the sitter does not pick it up within that time, it becomes available to all sitters. We do not guarantee the same sitter for all your sits, but if you are looking for the same sitter it is best to request a consistent day / time and as the sit continues a regular sitter often falls into place.
+ How do I get a nanny?
Our Sitter Buy Out is like getting a nanny head hunter for your family. We get a description of your family, the needs of the position, and what kind of caregiver you’re looking for. We work with our present team of child care providers that have already been vetted to see if anyone fits your opportunity. If there isn't a match, we run a campaign where we manage all communication, interviewing, and background/reference checking. It takes at least three weeks to go through the whole process, so if a shorter time frame is needed, we would use BabysitEase part-time and occasional sitters to fill in until the long-term nanny has been hired.
Complete a nanny request if you are looking for long term part-or full-time care with the same sitter or pair of sitters for a duration of 3-12+ months. The Sitter Buy Out is $500/quarter or $1500/lifetime. A summer sitter (June-August) would be $500, for example. In this arrangement, you don't need to schedule sits online. You can manage schedules with the sitter directly, use the sitter as often as needed, have full access to the sitter's schedule, and utilize the sitter for tasks outside of childcare if agreed upon at the start of the Sitter Buy Out.
+ How much does BabysitEase cost?
We provide all of our pricing and fees on our services page which is linked in the top-right navigation menu. In short, we charge families a nominal registration fee to be a part of our network and to get access to our amazing babysitters. Once you are ready to schedule a sit, you pay BabysitEase a small charge to schedule your sit and then pay the sitter at the end of the night based on the prices listed on the pricing page.
+ What happens during bad weather conditions?
Parents can cancel due to weather conditions without any last-minute cancellation fees. There will be no refund for the scheduling fees for the sits that have been placed. If parents choose to cancel their sits because they aren't going to be heading out of the house or they don't feel comfortable having the sitters travel in the weather conditions, just give us a call at 859-442-SITS. We allow sitters the same courtesy to cancel during this time as well.
+ What if I come home before the scheduled end time?
If you arrive home before the scheduled end time, you are still responsible for paying the sitter for the scheduled time.
+ What if I'm not sure how long I'll be gone, or what if I come home early? How should I book the sit hours?
All sitters are to be paid for the full time they are booked. Therefore, if you know you'll need a sitter on Friday night from 5-11pm, for example, but think you might stay out until midnight, book the sit from 5-11pm and put a note in the comments section saying something like, "We might stay out as late as 12am so we need a sitter with end-time flexibility." That way, you are only required to pay them from 5-10pm but if you choose to stay out later, you already know you have someone who is aware and flexible, and you can then just pay them for any additional time they stayed.
+ What if my sit request isn't filled?
We have a fill rate of around 99% for all sits that are requested outside of 48 hours, and we also fill most of our sit requests that are called in within 48 hours. We'll do our best to get you a sitter, but if we are having trouble, we'll call you on your family phone number the day before the sit to let you know how things are looking. If we are unable to fill your request, we can offer you a coupon for the placement fee or a refund of your placement fee.
+ What is the difference between a nanny and a sitter?
Nannies work for the same family at least 4 days and/or 25 hours per week. The regular rate for babysitters is $11/hour for one child, and $1 more per hour each additional child. Nannies often have household responsibilities and are paid between $13-$20/hour which is agreed upon between the nanny and family at the start of the engagement.
+ Can I bring my children with me on the sit?
No, we arrange for families to have their children be the sole focus of the sits.
+ Can I care for children in my home instead of the family's home?
No. We specialize in situations where the caregivers go to the family's home.
+ Do I have to pay to be a part of the service?
You will need to buy a shirt for your sits ($15-20).
+ Do I need a car to babysit?
Yes. We have families all over the community (not always on mass transit lines) and sometimes you will be needed to help shuttle the kids to school, practice, etc.